Join our team & make a difference in the heart of Cleveland.
At TE, we believe each employee contributes directly to our mission of empowering individuals to achieve and maintain self-sufficiency through employment. We strive to create an inclusive culture where each person can show up as their authentic self, and provide opportunities to grow personally and professionally. For example, currently 10 managers started as frontline staff. We want your experience at TE to be fun, exciting, and mission driven.
Our Vision
A dynamic world of work where all people - regardless of race, justice system involvement, or where they live - have an opportunity to thrive.
Our Values
Hope. We lift people up, treating all with respect, and providing genuine support.
Justice. We work to combat systems of inequity and won’t rest until the dignity and worth of each member of our society is recognized.
Collaboration. We advocate for better outcomes by engaging deeply with employers, service providers, thought leaders, funders, and others who are equally committed to creating quality jobs and inclusive workplaces.
Ingenuity. We move quickly and continuously to improve our approach in response to the needs of individuals, families, and the community.
Community. We are all in this together! We are a caring, supportive team of passionate individuals building a culture that values diversity, continuous growth and learning, and fun!
Impact. We do what we say. We are committed to excellence and life-changing impact.
Employee Benefits
Towards Employment offers competitive benefits including employer subsidized medical, prescription drug, vision and dental insurance; matching traditional and Roth 401k; life and disability insurance. Voluntary benefits include: HSA and FSA savings accounts, accident, critical illness and hospital indemnity insurance and dependent life insurance. Also employees receive paid vacation, 10 sick days plus 13 paid holidays annually.
people on staff
have lived experience or are TE Graduates
frontline staff are now managers
have worked at TE for over 5 years
Hear from our staff
Jonathan Rodriguez
Bilingual Case Manager
"Working at TE has been one of the most fulfilling experiences of my life. I get to wake up everyday, come to work, and help people. What's better than that?"
Stella Shephard
Workshop Facilitator
"One thing that's consistent about TE is that we get the best of the best! I don't know where they come from, I just know that when they are here, they are awesome!"
Open Positions
Industry Partnership, Program Assistant
Job Posting: Industry Partnership, Program Assistant
Organization: Towards Employment
Location: Cleveland, OH
Position Type: Full-time; Monday-Friday 8:00-4:30pm
Salary Range: $40,000
About Towards Employment
Founded in 1976, Towards Employment (TE) is a non-profit leader in providing innovative solutions to move people out of poverty, into quality jobs and along a career pathway. Towards Employment has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff of 74 and an $8 million annual budget. Towards Employment offers a continuum of support to low-income individuals preparing to enter the workforce or looking to advance from low-wage employment while also fulfilling the staffing needs of local employers.
TE offers competitive benefits including employer subsidized medical, prescription drug, vision and dental insurance; matching traditional and Roth 401k; company provided life and disability insurance. Voluntary benefits include: HSA and FSA savings accounts, accident, critical illness and hospital indemnity insurance and dependent life insurance. Additionally, employees receive paid vacation, 10 sick days, 13 paid holidays plus the days between Christmas eve and New Year’s eve off annually.
Job Summary
Support the overall Industry Partnerships program through classroom support including technical assistance and helping with employer activities. Additionally, have timely and accurate data collection, data entry, and frequent reporting to ensure program and participant success. Duties focus around the administrative and clerical tasks necessary for quality program operations including hard and electronic case file maintenance, workshop starts, workshop completions and general program needs. Works with supervisor on assignments as required.
Essential Job Functions
The performance of the duties outlined below must be carried out within the mission of Towards Employment; We Champion the potential of every person to succeed in a rewarding career, while working to create an equitable and inclusive workforce for tomorrow.
- Maintain accurate and timely documentation of participants and program activity in compliance with TE policy and funder performance requirements.
- Responsible for data entry in required data systems including Towards Employment’s Commence system. May be required to enter data in other systems as required by funders for participant tracking against contracts.
- Responsible for classroom setup and technology support including online technical training.
- Support employer onsite trainings including employer showcase and interview days.
- Work in Commence to develop first day start list; ensure the paperwork needed for the first day start of participants is printed and provided to IP staff for check in and also to workshop instructor(s).
- Work with the Industry Partnerships leadership to ensure data reporting needs are met.
- Prepare workshop certificates for signature at least 2 days before the workshop completion.
- Set up hard case files for documentation.
- Maintain paperwork and documents that relate to intake and case management for participant files and check appropriate items off the checklist. When status of participants is changed to “Off of Service” review file for completeness to assure positive results on any file audits from funder.
- Support the program orientation process by preparing orientation intake packets, ensuring sufficient amount for each weekly orientation as needed.
- Maintain program file system in an efficient organized manner ensuring all files are accounted for at all times, contain all required documentation and are accessible as needed.
- Perform all other duties as required or requested from supervisor or Director of Industry Partnerships.
Minimum Requirements
- High school diploma.
- Previous experience in a Social Service setting contributes to knowledge of the field.
Preferred Qualifications
- Two years of relevant experience.
Knowledge, Skills, and Abilities (KSAs)
- Possess strong administrative skills, proficiency with database and spreadsheets essential
- Strong written and verbal communication skills, organizational, time management and problem solving skills.
- Excellent relationship building and customer service skills
- Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams and PowerPoint.
- Ability to work independently, be flexible and dependable, and demonstrate initiative and creativity.
Lead, Case Management Services
Job Posting: Lead, Case Management Services
Organization: Towards Employment
Location: Cleveland, OH
Position Type: Full-time; Monday-Friday 8:00-4:30pm
Salary Range: $48,000 to $50,000
About Towards Employment
Founded in 1976, Towards Employment (TE) is a non-profit leader in providing innovative solutions to move people out of poverty, into quality jobs and along a career pathway. Towards Employment has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff of 74 and an $8 million annual budget. Towards Employment offers a continuum of support to low-income individuals preparing to enter the workforce or looking to advance from low-wage employment while also fulfilling the staffing needs of local employers.
TE offers competitive benefits including employer subsidized medical, prescription drug, vision and dental insurance; matching traditional and Roth 401k; company provided life and disability insurance. Voluntary benefits include: HSA and FSA savings accounts, accident, critical illness and hospital indemnity insurance and dependent life insurance. Additionally, employees receive paid vacation, 10 sick days, 13 paid holidays plus the days between Christmas eve and New Year’s eve off annually.
Job Summary
The Lead, Case Management Services is responsible for overseeing a team of case managers providing pre and post release case management to justice impacted individuals who are re-entering the work force, ensuring quality of service delivery. Coordinates with Senior Manager, DOL-CLEAR on plan development and monitoring progress of program participants; Coordinates with employment services team to ensure comprehensive and consistent services for individuals as they move through pathway programming. This includes preparing individuals to meet the entry requirements for Towards Employment’s Career Readiness Training (CRT) or industry partnership programming, with an emphasis on math remediation, stable housing, financial literacy, and digital skill building. Manages the transition from pre to post release, coordinating with partners both in the correctional facilities and community. Identifying and building strong relationships with community partners. This position requires regular travel to worksites, community buildings/locations, and other facilities including correctional.
Essential Job Functions
The performance of the duties outlined below must be carried out within the mission of Towards Employment; We Champion the potential of every person to succeed in a rewarding career, while working to create an equitable and inclusive workforce for tomorrow.
- Develop and manage case managers; work with program staff to provide necessary supports to address barriers, build skills and support stable lives to prepare individuals for participation in the career pathway program, set up for success in further training and/or employment.
- Incorporate established case management activities and procedures, taking into consideration any external and internal factors that might impact engagement.
- Work with case managers on plan development with appropriate goals identified to address barriers and service needs prior to engagement in career readiness programming, assisting with resolving participant challenges as they arise. Work with case managers on development of Personal Career Maps identifying career and/or technical training goals during career readiness programming in preparation for job placement. Assist with conducting case file reviews ensuring all documentation is included and is completed as required.
- Monitor programming to ensure that activity levels and service quality lead to goal attainment; when necessary, develop strategies and work with team members to implement program enhancements to meet shared goals and outcomes or gain efficiency.
- Work with the Senior Manager on relationship management with funding sources to ensure clear communication and successful partnership.
- Utilize company data and case management system (Commence) for monitoring workflow as well as required DOL data systems (GPMS).
- Work with case managers to develop more structured partnerships with key community partner organizations for supportive service assistance in areas including (but not limited to) literacy, childcare, housing, treatment services, etc.
- Performs other functionally related duties as assigned.
Minimum Requirements
- 3 years’ experience successfully managing direct service staff working with justice impacted individuals or bachelor’s degree in social work or related field with 1 year of experience.
- Proficient with computers including Microsoft Office Suite; Word, Excel, Power Point, Publisher, Outlook, and Internet.
- Experience and knowledge with electronic case management tracking systems (databases).
- Reliable transpiration: this position requires regular travel to worksites, community buildings/locations, and other facilities including correctional.
- Excellent relationship building and strong customer service skills with varied stakeholders.
- Team player with the ability to exercise good judgment in a rapidly changing – and sometimes stressful – environment.
- Commitment to Towards Employment mission and values
Preferred Qualifications
- Experience with project management, successfully meeting program related service goals.
- Previous experience and passion for working with justice impacted individuals
Knowledge, Skills, and Abilities (KSAs)
- Ability to write routine reports/ correspondence and the ability to speak effectively before groups of participants or employees of an organization
- Ability to work with people from diverse cultural, socioeconomic, racial, and educational backgrounds.
- Excellent written and verbal communication skills and attention to detail, strong organizational, time management and problem-solving skills.
- Ability to work in a flexible, collaborative work environment.
- Knowledge of evidence-based trauma informed care response models required for application in program, service delivery to participants, and support of staff.
Program Associate
Job Posting: Program Associate (2 hires)
Organization: Towards Employment
Location: Cleveland, OH
Position Type: Full-time; Monday-Friday 8:00-4:30pm
Salary Range: 40,000-43,000
About Towards Employment
Founded in 1976, Towards Employment (TE) is a non-profit leader in providing innovative solutions to move people out of poverty, into quality jobs and along a career pathway. Towards Employment has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff of 74 and an $8 million annual budget. Towards Employment offers a continuum of support to low-income individuals preparing to enter the workforce or looking to advance from low-wage employment while also fulfilling the staffing needs of local employers.
TE offers a competitive benefits package, including employer-subsidized medical, prescription, vision, and dental insurance; matching traditional and Roth 401(k); and company-provided life and disability insurance. Employees can also opt for voluntary benefits like HSA/FSA savings accounts, accident, critical illness, hospital indemnity, and dependent life insurance. Additional perks include paid vacation, 10 sick days, 13 paid holidays, and time off between Christmas Eve and New Year’s Eve.
Job Summary
This role supports the overall program through timely and accurate data collection, data entry, and frequent reporting to ensure program and participant success. Duties focus around the administrative and clerical tasks necessary for quality program operations including hard and electronic case file maintenance, conducting intake sessions, workshop starts, workshop completions, covering the front desk and other program needs. Works with supervisor on assignments as required and requested. This role may support reentry, Department of Labor (DOL) or SNAP programing and training.
Essential Job Functions
The performance of the duties outlined below must be carried out within the mission of Towards Employment; We Champion the potential of every person to succeed in a rewarding career, while working to create an equitable and inclusive workforce for tomorrow.
- Maintain accurate and timely documentation of participants and program activity in compliance with TE policy and funder performance requirements. Works with Sr. Manager Data Analytics to review data for accuracy and provide information for monthly progress reports as needed.
- Responsible for data entry in required data systems including Towards Employment’s Commence system.
- Responsible for classroom setup and technology support including online technical training.
- Work in Commence to develop first day start list; ensure the paperwork needed for the first day start of participants is printed and provided to case manager for check in and also to workshop instructor(s).
- Provide overall admin support for the program. Such as; preparing workshop certificates, creating orientation intake packets, creating workshop badges, setting up and maintaining case files, entering required data into our data management system along with any other support as needed.
- Conduct initial intake screening on individuals expressing interest in the program. Complete Green Screen in Commence, and schedule interested individuals for program orientation.
- Participate in rotation of back up support to Front Desk/Reception.
- Perform all other duties as required or requested from supervisor.
Minimum Requirements
- High school diploma or equivalency.
- Previous administrative experience in a Social Service setting contributes to knowledge of the field.
Preferred Qualifications
- Two years of administrative experience in a Social Service setting contributes to knowledge of the field.
Knowledge, Skills, and Abilities (KSAs)
- Possess strong administrative skills, proficiency with database and spreadsheets essential
- Strong written and verbal communication skills, organizational, time management and problem solving skills.
- Excellent relationship building and customer service skills
- Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams and PowerPoint.
- Ability to work independently, be flexible and dependable, and demonstrate initiative and creativity.
Senior Manager, DOL-CLEAR
Job Posting: Senior Manager, DOL-CLEAR
Organization: Towards Employment
Location: Cleveland, OH
Position Type: Full-time; Monday-Friday 8:00-4:30pm
Salary Range: $60,000-63,000
About Towards Employment
Founded in 1976, Towards Employment (TE) is a non-profit leader in providing innovative solutions to move people out of poverty, into quality jobs and along a career pathway. Towards Employment has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff of 74 and an $8 million annual budget. Towards Employment offers a continuum of support to low-income individuals preparing to enter the workforce or looking to advance from low-wage employment while also fulfilling the staffing needs of local employers.
TE offers competitive benefits including employer subsidized medical, prescription drug, vision and dental insurance; matching traditional and Roth 401k; company provided life and disability insurance. Voluntary benefits include: HSA and FSA savings accounts, accident, critical illness and hospital indemnity insurance and dependent life insurance. Additionally, employees receive paid vacation, 10 sick days, 13 paid holidays plus the days between Christmas eve and New Year’s eve off annually.
Job Summary
This position provides leadership and oversight to a DOL-funded reentry and employment program in Cuyahoga and Lorain counties (CLEAR). The CLEAR program is a collaborative involving 4 correctional institutions and multiple educational and support services providers and includes pre-release and post release services in both counties. The Senior Manager will oversee a cross-functional team to ensure that program activities, objectives, outcomes and reporting requirements are met or exceeded. This includes coordinating pre-release services and post release connection to services housed at Towards Employment and Lorain County partners, ensuring quality delivery of services, and oversight of the program budget, and reporting requirements, relationship building and interaction with Cuyahoga County and Lorain County jail leadership and partners, and funder – Department of Labor (DOL).
Senior Manager will provide strong supervision and clear protocols for program management; supportive service guidelines; and communication with partners to ensure seamless service delivery. This position requires regular travel to worksites, community buildings/locations, and other facilities including correctional.
Essential Job Functions
The performance of the duties outlined below must be carried out within the mission of Towards Employment; We Champion the potential of every person to succeed in a rewarding career, while working to create an equitable and inclusive workforce for tomorrow.
- Program management: establish and communicate program goals, develop dashboard to monitor progress, participate in monthly operations meetings to review dashboard and budget, establishing shared accountability with functional teams.
- Partnership building & relationship management: develop and maintain relationships with partners, oversee and continuously improve engagement with the criminal justice system, and community organizations involved with the program. Develop regular communication with stakeholders regarding Program progress and impacts.
- Provides supervision and coaching to assigned program staff and carries out supervisory responsibilities in accordance with the organization's policies and procedures Responsibilities include coaching, and training employees; planning, assigning, and directing work; appraising performance and assisting in the development of goals; rewarding and disciplining employees; addressing complaints and resolving problems
- Work with the Director of Programs and Chief Program Officer on relationship management with funding source to ensure clear communication and successful partnership
- Lead staff members in the development of individual programmatic goals, oversee and provide evaluation of the implementation of the goals. Ensure goals are consistent with program goals and needs. Provide a supportive environment to achieve goals .
- Utilize company data and case management system (Commence) and DOL, GPMS case management system for monitoring workflow
- Oversee and assist with pre-release career readiness instruction that includes goal & career mapping, strength identification, interviewing skills, and resume preparation and writing.
- Coordinate with training services for post release engagement of participants.
- Ensure that DOL contract requirements are consistently met; work with Chief Finance Office, and Director of Programs to ensure timely and accurate financial and programmatic reporting.
- Through the learning community and industry publications, stay current on workforce development best practices and where possible, implement in jail program.
- As a member of the Management Team, actively participate in meetings, including raising significant program matters for discussion among management team members.
Minimum Requirements
- 5 years management experience successfully leading teams delivering complex set of services to economically disadvantaged populations or Bachelor’s degree with at least 2years of experience managing activities related to workforce development, community economic development and/or direct services for economically disadvantaged populations;
- Excellent relationship building and strong customer service skills with varied stakeholders
- Team player with the ability to exercise good judgment in a rapidly changing – and sometimes stressful – environment
- Commitment to Towards Employment mission and values
Preferred Qualifications
- Previous experience and passion for working with justice impacted individuals
Knowledge, Skills, and Abilities (KSAs)
- Knowledge of federally funded program requirements
- Ability to work in a flexible, collaborate work environment
- Ability to work with people from diverse cultural, socioeconomic, racial, and educational background.
- Knowledge of evidence-based trauma informed care response models required for application in program, service delivery to participants, and support of staff.
Don't see your fit?
We are always looking for passionate talent! Send us a general application using the form below.
Internship Opportunities
We are currently accepting applications for 2024 winter internships.
Towards Employment has 2024 winter internship opportunities available for students in all program areas, including development and marketing, policy, administrative, outreach, etc. If you are interested in discussing a possible internship experience please fill out the general application below and type "Internship" under position interest. Questions? Feel free to email us at info@towardsemployment.org